Returns and Refunds Policy

At Kaffa, we strive to ensure every brew meets your expectations; however, due to the perishable nature of our coffee products, we can only accept returns on damaged or incorrect items within 14 days of delivery. Please ensure all non-perishable equipment remains in its original packaging to qualify for a full refund.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation of the issue.

2

Provide Proof

For damaged coffee bags or faulty equipment, please attach clear photos of the product and packaging.

3

Ship the Item

Once approved, use our prepaid shipping label to send the item back to our roasting facility.

4

Receive Refund

After inspection, we will process your refund or send a replacement within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing